Privacy Policy

Our Commitment to Personal Data Protection

The Diagnostic Centre "IATRIKO PTOLEMAIDA" has set the provision of high-quality health services as its priority. With deliberate and ongoing endeavours aimed at enhancing and advancing services within the healthcare domain, it is firmly dedicated to upholding your rights pursuant to the provisions delineated within the law governing the protection of personal data.
We kindly request to dedicate sufficient time to study this document in order to elucidate the rationale and methodology behind the processing of your personal data in compliance with the General Data Protection Regulation (EU) 2016/679.

Within this Privacy Policy, comprehensive details are provided regarding: the nature of personal data processed by "IATRIKO PTOLEMAIDA," the legal foundation for such processing, the duration for which data is retained, the parties to whom your personal data may be disclosed, your rights pertaining to the processing of your personal data, and the protective measures implemented by the Diagnostic Centre to ensure the preservation of your privacy.

Privacy Policy for Medically Examined Individuals

The Diagnostic Centre "IATRIKO PTOLEMAIDA" diligently strives to deliver the utmost contemporary, dependable, secure, and efficacious medical services. In alignment with the principles of humanism inherent in medical science and contemporary culture, it has implemented requisite technical and organisational measures to fully ensure both your privacy and the security of your personal data in strict adherence to current European and National legislative frameworks.

Data Processing Practices

To ensure the provision of our services in accordance with legal requirements, we respectfully request the submission of fundamental personal data, notably including details derived from your identification, financial transactions, insurance arrangements, and pertinent medical information (specifically pertaining to your health status and medical history). Should you opt to disclose prior medical imagery and expert opinions for our utilisation, we shall securely retain and solely process such data for the purpose of facilitating and delivering our medical services. Should you provide contact details of your kin or family members on a voluntary basis, said information shall be utilised solely in instances where communication with you is unattainable or in the event of exigent circumstances.

In the event of your visit to "IATRIKO PTOLEMAIDA" subsequent to a referral from a private medical practitioner, we shall apprise said practitioner of the findings resultant from your examinations, solely if deemed indispensable for the facilitation of sound medical counsel.
For further information on the scope of data processing activities undertaken, we invite you to liaise with our Secretariat.

The Legal Basis of Data Processing

It is imperative for us to utilise your personal and medical data for the purpose of providing necessary medical services. The processing of your basic personal data (e.g., name and contact details) is indispensable for scheduling your appointments and executing the medical services you seek. The agreement for the provision of medical services constitutes the legal basis for the processing of your basic personal data.

Duration of Data Retention

We retain your personal data for a period of 10 years in accordance with applicable legislation. Upon expiration of our legal obligation to retain your data, we will either delete your data or proceed with its immediate anonymisation. Additionally, and as an exception, the Diagnostic Centre may retain your personal data for a period longer than 10 years, solely in cases where it is necessary to serve its legitimate interests, in order to defend itself against claims. In this latter scenario, you will be duly informed.

Recipients of Your Personal Data

"IATRIKO PTOLEMAIDA" discloses your personal data— strictly limited to data deemed necessary—to three distinct categories of recipients:

  • Providers of medical services—collaborators of the Diagnostic Centre, such as IT engineers, physicians, healthcare service providers, who process personal data on behalf of and for the account of the Diagnostic Centre, pursuant to stringent contractual obligations and selected based on the substantial implementation of high-level security measures regarding personal data protection.
  • Third-party healthcare providers with whom "IATRIKO PTOLEMAIDA" does not maintain collaboration, except under specific circumstances:
    • Where disclosure is mandated within the framework of an insurance contract you maintain with a designated insurance company.
    • For the preservation of your vital interests.
    • When mandated by specific legislative provision.
  • Third-party providers upon your explicit written request.

For further information regarding the transmission of your personal data to third parties, please consult our website or contact the Secretariat of our Diagnostic Centre.

It is clarified that "IATRIKO PTOLEMAIDA" bears no responsibility for the management of your personal data by third parties.

Your Rights

In accordance with legislation regarding the protection of personal data, you possess the following rights:

• Right of access to your personal data
• Right to rectification of your personal data
• Right to erasure of your personal data
• Right to restriction of processing
• Right to data portability
• Right to object to the processing of your personal data.

Should you wish to exercise your rights or require further information regarding the aforementioned rights, you may address your inquiries to our Secretariat.

Data Security

Our medical and administrative personnel, possessing comprehensive training and undergoing continuous education, diligently ensure the optimal provision of services and medical care for all those who entrust our Diagnostic Centre. Safeguarding the integrity and confidentiality of your data is of paramount importance to us. Your personal data is meticulously stored either by our institution or by meticulously vetted service providers. In instances where our service providers engage in the processing of medical data on our behalf, we insist on stringent protective measures. We rigorously enforce exceedingly strict security measures to shield your personal data from inadvertent loss, misuse, unauthorized access, or unauthorized transfer. Such measures may encompass data accessibility controls, such as role-based access control, as well as methods like pseudonymisation, encryption, or other technical and organisational safeguards.

Should you have any concerns or inquiries regarding the security of your data, we encourage you to contact our Diagnostic Centre through the provided channels: by phone at +30 2463055800 or via email at [email protected].
Should you find the handling of your data unsatisfactory, you retain the right to lodge a formal complaint with the Hellenic Data Protection Authority (HDPA). Nonetheless, we kindly request that you afford us the opportunity to address any grievances internally before resorting to filing a complaint with the HDPA, with the aim of prompt resolution.